Frequently Asked Questions
Find answers about delivery, payment, warranty, and products.
Same-day or next-day delivery, depending on your location. We deliver across Kenya, and we confirm your delivery window when we confirm your order.
Pay by M-Pesa Paybill, or in cash at our Westlands shop. Once your order is confirmed we send you our M-Pesa Paybill number and your account number.
Yes, we are an authorized dealer and guarantee 100% genuine products. All laptops, phones, and accessories are sourced from authorized distributors and come with official warranty.
Warranty terms depend on the product category: laptops typically carry 1-2 years manufacturer warranty, phones typically carry 1 year, and accessories carry 6-12 months against manufacturing defects. Exact terms are listed on each product page.
Use Lipa na M-Pesa Paybill. Once your order is confirmed we send you our M-Pesa Paybill number and your account number.
Delivery fees start from KES 200, depending on your location. We confirm the exact fee when we confirm your order. Collecting from our Westlands shop is free.
Yes — returns and exchanges are accepted for damaged, defective, or incorrect items. Please report any issues within 72 hours of delivery via phone, email, or WhatsApp to start the process.
Yes. We are a walk-in shop at Woodvale Centre, Shops ML 46-48, Woodvale Grove, Westlands, Nairobi, opposite Westlands Market. We are open Monday to Saturday, 8:00 AM to 6:00 PM, and closed on Sunday. No appointment is needed — you can come in, buy over the counter, and leave with your item the same day.
We are in Woodvale Centre, Shops ML 46-48, Woodvale Grove, Westlands, Nairobi, directly opposite Westlands Market. By matatu, take any Westlands-bound matatu and alight at Westlands Market — we are in the block opposite, on the mezzanine level. By car, head for Woodvale Grove; parking is available around Woodvale Centre and along the grove.
Yes. Choose "Collect from our shop" at checkout instead of delivery and there is no delivery fee. We will call you on the number you provide once the order is ready, and you collect it at Woodvale Centre, Shops ML 46-48, Woodvale Grove, Westlands, Nairobi during opening hours.
Yes. Come into the shop and you can handle the actual unit, check the ports and screen, and compare models side by side before deciding. Stock moves quickly, so if you are coming in for a specific item it is worth calling or messaging us first so we can confirm it is in and set it aside for you.