Terms & Conditions
Last updated: December 06, 2025
1. Acceptance of Terms
By accessing and using the Reality Solutions website, you accept and agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our website.
2. Products and Pricing
We strive to provide accurate product information and pricing. However:
- Product images are for illustrative purposes only
- Prices are subject to change without notice
- We reserve the right to correct pricing errors
- Product availability is subject to stock levels
3. Orders and Payment
When placing an order:
- You agree to provide accurate and complete information
- All orders are subject to acceptance and availability
- Payment must be made in full before delivery
- We accept payment on delivery for orders within Nairobi
4. Shipping and Delivery
Shipping terms:
- Delivery times are estimates and not guaranteed
- Shipping fees vary between Ksh 500 - Ksh 1,000
- Shipping fees are paid to the rider or shipping agent
- We are not responsible for delays caused by third-party carriers
5. Returns and Refunds
Returns are only accepted for damaged or defective products. You must report any issues within 72 hours of delivery. Please refer to our Return Policy for detailed information.
6. Intellectual Property
All content on this website, including text, graphics, logos, and images, is the property of Reality Solutions and is protected by copyright and trademark laws.
7. Limitation of Liability
Reality Solutions shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
8. Changes to Terms
We reserve the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on our website.
9. Contact Information
For questions about these Terms & Conditions, please contact us:
Email: [email protected]
Phone: +254 705 540265